Help Center

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Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 1-2 business days to be delivered to you and we ship within 7-15 business days.
• International orders take about 25 business days to be delivered via Carrier DHL Carrier post-NL Carrier UPS or Carrier GSL and we ship within same 28 business days.
• Shipping time might vary depending on location, shipment method and other factors.

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You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Note that additional exchange fee may apply if your currency is other than US dollars.

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Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@ebikey.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

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Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 25 business days.

Our support team is always happy to guide you at any step!

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International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

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• Where customers can track their orders?
• Is it possible to change the order and how it can be done?
• How to take care about XX item?
• If customer received only part of the whole order, what should be done?
• Can a loyal customer get a discount? 
• When is the next promotion?
• Can the seller send you product test samples?
• Privacy policy.
• How can an order be cancelled? 
• If an order is shipped, separately will there be double shipping charge? 
• Customs fees and/or taxes for international orders.